PASSENGER INFORMATION & CONDITIONS OF CARRIAGE

The general conditions of the sale of tickets are governed by the French law of the 18th of June 1966, its decrees of application and by the European sea transport code 1177/2010. Buying a ticket is equal to adhering to the present conditions of sale. The transport of freight is excluded from these general conditions and is governed by other specific conditions. SAS DNO trading as MANCHE ILES EXPRESS and named as such hereunder.

A – CONDITIONS OF SALES

1 – RESERVATION

All reservations are subject to availability. Reservations can be made on-line on www.manche-iles.com by email or by telephone and will only be confirmed upon full payment of the total sum of the ticket. Any reservation not fully paid by the date indicated by our agencies will be cancelled. Confirmation/Tickets will only be issued upon full payment. MANCHE ILES EXPRESS accepts payment by card, bank transfer & by exchange vouchers from agencies and operators with whom a prior agreement between these bodies and MANCHE ILES EXPRESS exists. Payment by credit cards may incur an extra charge

2 – CANCELLATION & MODIFICATION CHARGES

2.1 Cancellation charges
• More than 30 days prior to departure: 25% of the tariff
• Between 30 and 15 days prior to departure: 30% of the tariff
• Less than 15 days prior to departure: 35% of the tariff
• 72 hours prior to departure: 50% of the tariff
• 48 hours prior to departure: 100% of the tariff

2.2 Modification charges
• More than 15 days prior to departure: no charge
• Between 15 days and the day before departure: £5 per passenger per ferry leg
• On the day of departure: no modification is possible

Ferry bookings can be postponed to 31st December of the year of purchase, according to the timetables. After this deadline, tickets become void. Additionally, any difference between the original fare and the cost of the sailing at the time of the change will apply. Adding extra passengers to existing bookings does not incur modification charges except for the cost of the extra passenger fare/s.

3 – TARIFFS

MANCHE ILES EXPRESS reserves the right to modify the tariffs at any time according to fluctuation of exchange rates or changes to the economic situation. MANCHE ILES EXPRESS reserves the right to levy surcharges (fuel, insurance or other). Harbour dues and taxes are included in the ticket fare and a luggage allowance of 20kg per person. Payment of tickets must be in the currency of the country of the port where the ticket is purchased. Fares vary, according to availability at the time of booking, destinations & travel dates. For group bookings please contact our port offices.

4 – FORMALITIES

MANCHE ILES EXPRESS cannot be held responsible in the event of a passenger disregarding Customs, Immigration and police formalities.
Passengers must personally ensure that they are in possession of the documents required by the police and customs authorities.
The Channel Islands do not belong to the European Union. Adults and children must possess a valid passport to enter France. Certain nationalities may also require visas, please inquire at the relevant immigration offices in the Channel Islands or in France for up-to-date visa requirements. For inter-island travel, photographic ID is required. International security regulations oblige carriers to identify all passengers and collect certain information from passengers at the time or reservation. MANCHE ILES EXPRESS cannot carry any person who refuses to provide this information and passengers will not be able to claim for any ticket refund/compensation. MANCHE ILES EXPRESS reserves the right to refuse boarding or landing of any passenger who does not present the necessary documents for boarding or landing at the point of departure or arrival. MANCHE ILES EXPRESS reserves the right to refuse embarkation to any passenger considered unfit to travel. Passengers infringing these safety & security regulations and passengers being refused entry to their country destination will be financially liable for any fines that may be due and will not be liable to any ferry ticket refund.

5 – MINORS, EXPECTANT MOTHERS & EXTRA ASSISTANCE

• Children under 16 years of age are considered as minors. Children under 12 must be accompanied by an adult. Children 12 to 15 years of age may travel unaccompanied on the condition that both parents and the legal guardians complete a specific form stating the details of the person who will be entrusted to come and collect the child and fill in an attestation (authorising minors to travel alone). These documents can be obtained from MANCHE ILES EXPRESS. Moreover, non-accompanied minors must produce the documents mentioned above. It should be clearly understood that once the unaccompanied minor has cleared customs and immigration formalities in the Jersey or Guernsey ferry terminals, Manche Iles Express accepts no further responsibility. The person collecting the child must be ready waiting in the terminal to collect the child on arrival.
Sea conditions in the Channel Islands can be quite adverse & be a challenge for passengers with frail health. We recommend passengers with heart problems, under a specific medical treatment or pregnant persons seek medical advice before travel.
Pregnant persons can make a sea voyage up to and not exceeding 28 weeks of their pregnancy, on the condition they present a valid medical certificate authorising them as fit to travel.
Passengers requiring extra assistance must mention it at the time of booking as wheelchairs may not be available if requested at the last minute. In some ports, steps & gangways may be steep and slippery.
• COVID-19 : Subject to changes in order to comply to government rules in France and in the Channel Islands, available on official websites uk.ambafrance.org, gouvernement.fr, gov.je et covid19.gov.gg.
• Passengers unable to travel for health reasons will need to present a medical certificate for any postponement or refund.

6 – GIFT VOUCHERS & “FREE OF CHARGE” TRAVEL

Gift vouchers are valid for one year from the date of purchase. “Free of charge” tickets are valid up until 31st December (according to the timetables) of the current year and subject to availability. All tickets are personal and are non-transferable.

B – CONDITIONS OF CARRIAGE

1 – BOARDING

Passengers must check-in for boarding a minimum of 90 minutes prior to departure. Passengers who have not presented themselves in person at the Manche Iles check-in desk will not be permitted to travel. Any passenger, including passengers holding tickets, arriving to checkin less than 40 minutes prior to departure will be refused boarding and will have no recourse against MANCHE ILES EXPRESS. Passengers who are refused boarding because of late arrival for check-in will remain liable for the cost of the fare. Each passenger must have a ticket before boarding. Passengers who go through security to the gate without having checked in at the Manche Iles desk will not be permitted to board vessels or travel. Ticket must be retained by the passenger for the duration of the crossing and for arrival & departure procedures. Seats are not
allocated or numbered.

2 – TIMETABLES & ROUTES

Sailings are determined by MANCHE ILES EXPRESS and registered in its reservation system. Scheduled departure times can be brought forward or delayed by 15 minutes without prior notice to passengers. MANCHE ILES EXPRESS may cancel or modify any ferry departure without prior notice due to circumstances beyond its control.

3 – CANCELLATION OR DELAY OF A CROSSING

In the event of a considerable modification to the sailings, on the route or the port of call, MANCHE ILES EXPRESS undertakes to inform passengers as soon as it is aware of such changes. At the time of making your reservation, however your reservation is made, you must provide MANCHE ILES EXPRESS with a valid contact telephone number so that you can be contacted in case of any schedule changes. If you have not provided a valid contact telephone number or responded to calls or messages, Manche Iles Express will not be held responsible for any cost incurred through you not being notified of schedule changes. MANCHE ILES EXPRESS cannot be held responsible for any non-assistance if passengers cannot be contacted on their personal device.
Passengers must ensure that they have adequate personal insurance including delay and cancellation cover. MANCHE ILES EXPRESS advises passengers unsure about their travel insurance conditions to book their accommodation and any extra services through a bona fide agency and/or favour flexible fares rather than non-changeable ones. If a scheduled crossing has been cancelled or delayed, MANCHE ILES EXPRESS accepts no responsibility for direct or indirect costs prejudice brought about by these modifications. MANCHE ILES EXPRESS cannot be liable for the non-coinciding of the departures and arrivals of the ships with any other means of transport. If an outward leg and a return leg are booked in different currencies, impacted passengers cannot benefit from any repatriation/assistance. Single way ticket holders cannot benefit from any repatriation/assistance.

3.1 Ferry departure delay of more than 90 minutes: MANCHE ILES EXPRESS will offer a light snack and drinks provided these are available.
3.2 Ferry arrival delay of more than 60 minutes: MANCHE ILES EXPRESS will compensate clients 25% on the amount paid for the actual ferry leg (not on the return fare)
3.3 Outbound ferry departure cancellation: MANCHE ILES EXPRESS will endeavour to find alternative means of transport on another MANCHE ILES EXPRESS vessel. If no solution can be found or deemed satisfactory by the client, an alternative travel date by 31st December of the current year (according to the timetables) will be proposed or a full refund will be issued based on the return ticket fare purchased by the client.
3.4 Inbound ferry return cancellation: MANCHE ILES EXPRESS will endeavour to find alternative means of transport on another MANCHE ILES EXPRESS vessel. If no solution can be found, MANCHEILESEXPRESS may repatriate clients on another possible available carrier. In the event that overnight accommodation is necessary, MANCHE ILES EXPRESS will compensate up to a maximum 80€ per person per night up to a maximum of three nights. Transfers between the ferry terminal and your accommodation will also be paid for by MANCHE ILES EXPRESS. You must obtain & keep receipts of your expenses. These receipts must be provided to MANCHE ILES EXPRESS attached to your recorded delivery compensation claim. MANCHE ILES EXPRESS regrets that no claims can be processed without the required receipts. Food, drinks & hire car expenses will not be refunded or compensated by the company. If the customer decides to leave after having been informed of the cancellation of the return before departure or if he refuses the proposed alternative, the Company will not be held responsible for any cost.
3.5 In case of weather cancellation, MANCHE ILES EXPRESS will propose a repatriation alternative which is non negotiable. Should passengers favour another repatriation option of their own, MANCHE ILES EXPRESS cannot be held responsible for any extra cost incurred. Passengers cannot claim any more than compensations mentioned in sections 3.1 to 3.5 above.
According to European Code 1177/2010, paragraphs 3.1 & 3.2 are not applicable for delays/cancellations due to weather conditions putting sea travel at risk and to other events for which MANCHE ILES EXPRESS cannot be held responsible such as vessel rerouting, port congestion, government directives, border closures health crisis & political or industrial action or in any or all other cases of force majeure.

4 – LUGGAGE & ANIMALS-BICYCLES & FORBIDDEN ITEMS

Each person is allowed a luggage allowance of 20 kilos. The company takes no responsibility for passenger’s luggage. Passengers must carry their own luggage on and off the vessels. A supplement of 15€ for luggage excess per leg is applicable. For security reasons each item of luggage must be clearly marked with the owners name, address and destination with MANCHE ILES EXPRESS specific luggage labels provided. Manche Iles Express reserves the right to refuse to board excessive large and heavy luggage.
The transport of bicycles (standard and electric) is accepted within the limit of 6 bicycles
per ship and per crossing. The Company is not responsible for bicycles left unattended.
Tandems, trailers and electric scooters are not allowed on board.
The company cannot be held responsible for the loss of unattended luggage. MANCHE ILES EXPRESS cannot be held liable for luggage which is unclaimed by the owner on arrival. MANCHE ILES EXPRESS will not be liable for any cost of repatriation of luggage. The owner of the luggage will be liable for all such costs.
All embarking passengers and baggage are liable to be searched for security and safety reasons. Inflammable explosive or hazardous substance, firearms or other weapon of any kind (including knives, penknives and any other sharp objects) are strictly prohibited. Any passenger who has dangerous or unauthorised objects or goods which are not in accordance with regulations in his/her luggage is liable to have these items confiscated and may be refused boarding.
Animals are not allowed on board with the exception of registered guide dogs which must be declared at the time of reservation and on condition that all administrative formalities for the carriage of such animals have been completed in advance by the passenger.

5 – LIABILITY

MANCHE ILES EXPRESS’ liability can only be subject within the field of maritime transportation. Potential compensation is limited within these laws & regulations.

6 – COMPLAINTS or CLAIMS

Any complaint or claim to MANCHE ILES EXPRESS must be addressed by filling in the Company Claim form. Within 30 days following the delayed/ cancelled sailing and sent only by tracked delivery to: SAS DNO, Manche Iles Express, Rue des Isles,50400 Granville, France. After these 30 days, claims will no longer be taken into account. The claim form is available on our website www.manche-iles.com. Within 60 days after your claim and without a satisfactory answer from MANCHE ILES EXPRESS, the travel ombudsman can be contacted free of charge on www.mtv.travel.